How do I contact someone about my statement or account?
You may contact our billing office, Physicians Choice Incorporated, at
(270) 796-8200 or toll free (888) 796-8020 or visit their website at
www.pcibilling.com or you may call
our office at (270) 746-9500 or toll free (888) 746-9500. Our office is
open Monday through Friday 7am to 8pm and Saturdays 7am to noon. You can
submit a question or comment online at
click here
to send us an email.
How can I provide feedback about my experience at Western Kentucky Diagnostic Imaging?
Click here for our Patient Survey.
What is your address?
Western Kentucky Diagnostic Imaging
1635 Scottsville Road
Bowling Green, KY 42104
Click here for a map.
Where do I get the results of my tests that were performed?
Western Kentucky Diagnostic Imaging sends the reports and findings to the
ordering physician. If you have any questions about the results, please
contact your physician that ordered the exam.
How do I obtain my X-ray films?
You may call our Business Office at 270-746-9500 and speak to our medical
records associate about where to pick up your films. Our office is open
Monday through Friday from 7:00 a.m to 8:00p.m. and on Saturday's from
7:00a.m. to Noon.
I do not have insurance; can I set up arrangements prior to my
Service?
You may set up a monthly payment plan by contacting our office at
270-746-9500 and speaking to a Patients Accounts Representative.
Why didn’t my insurance pay for my bill?
We file all insurance claims according to strict medical billing
guidelines. There are several reasons why your claim may have been denied
or not paid by your insurance. We respectfully ask you to contact your
insurance company to check on the status of your claim and/or to ask them
for details on payment policies and denials.
Why did I receive two bills for the same test?
Western Kentucky Diagnostic Imaging may occasionally perform only the
professional interpretation of your medical imaging service, in cases
where you have had the actual imaging part of your exam at another
facility, hospital or physician’s office. Western Kentucky Diagnostic
Imaging will bill only for the professional interpretation of the exam.
The hospital, facility or physician’s office will also send a bill for the
taking of the medical imaging or a technical fee.
I gave my insurance to the facility where I had my service, why
wasn’t the insurance filed?
For professional interpretations we receive our information from the
facility where you were seen. Sometimes, all the information is not
transferred to us. We encourage our patients to follow up with their
insurance company to make sure that a claim has been filed on their
behalf. If you find that your insurance company does not have a claim
within 30 days, please call our office. |
